Privacy Policy

RestoreLab is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This policy explains our practices regarding data collection and your rights as a visitor or customer in Singapore.

Information We Collect

RestoreLab may collect personal information in the following ways:

• Contact Forms: When you submit inquiries about kitchen or bathroom restoration services, we collect your name, email address, phone number, and details about your restoration concerns.
• Diagnostic Requests: If you request a diagnostic visit or consultation, we collect information necessary to schedule and conduct the assessment, including your address and property details.
• Communications: We may collect information when you email us directly or communicate with us through other channels.
• Website Analytics: We may use analytics tools to understand how visitors interact with our site, including pages visited, time spent, and general geographic location (city/country level). This data is collected through cookies and similar technologies.
• Cookies and Similar Technologies: Our website may use cookies to enhance user experience, remember preferences, and support analytics. These are typically non-identifying tracking mechanisms.

How We Use Your Information

RestoreLab uses collected information for the following purposes:

• Responding to your inquiries and providing restoration advice or diagnostic services.
• Scheduling and conducting diagnostic visits to assess kitchen and bathroom wear.
• Sending service updates, restoration recommendations, and follow-up communications.
• Improving our website, content, and service offerings based on user behaviour and feedback.
• Complying with legal obligations and protecting against fraud or misuse.
• Understanding visitor patterns to refine our diagnostic-first approach and content strategy.

Sharing Your Information

RestoreLab does not sell or rent your personal information to third parties. However, we may share information with:

• Service Processors: Third-party vendors who assist with email delivery, website hosting, analytics, or scheduling systems. These processors are contractually bound to protect your data and use it only for specified purposes.
• Legal Requirements: If required by law, court order, or regulatory authority in Singapore, we may disclose information to comply with legal obligations.
• Business Partners: If you consent to referrals or additional services, we may share relevant information with trusted restoration specialists or suppliers.

Data Retention

RestoreLab retains personal information for as long as necessary to fulfil the purposes outlined in this policy. Specifically:

• Contact form submissions and inquiry data are retained for up to two years to support follow-up communications and service history.
• Diagnostic visit records and property assessments are retained for the duration of the service relationship and for up to three years thereafter to support warranty or dispute resolution.
• Analytics data is typically retained for up to 12 months in aggregated, non-identifying form.
• You may request deletion of your information at any time, subject to legal retention requirements.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences and improve navigation experience.
• Track website performance and user engagement through analytics tools.
• Support functional features such as form submission and session management.

Most browsers allow you to control or disable cookies through settings. Disabling cookies may limit some website functionality. We do not use cookies for targeted advertising or behavioural profiling without your explicit consent.

Your Privacy Rights

As a resident of Singapore, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your personal information, subject to legal or contractual obligations to retain it.
• Right to Opt-Out: You may opt out of marketing communications or analytics tracking where applicable.
• Right to Withdraw Consent: If you have provided consent for specific data processing, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in the Contact section below.

Data Security

RestoreLab implements reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure transmission protocols, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or services. RestoreLab is not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing personal information.

Children's Privacy

RestoreLab's services are intended for homeowners and adults responsible for property decisions. We do not knowingly collect personal information from children under 13 years of age. If we become aware that a child has provided information, we will take steps to delete such data promptly.

Policy Updates

RestoreLab may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our website following such changes constitutes your acceptance of the revised policy.

Contact Us

We will respond to your request within 14 days or as required by applicable law. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) in Singapore.